Frequently Asked Questions
bad11's answers to all your questions are here
From opening an account to depositing via bKash, from cricket betting to claiming bonuses — find detailed answers to any question you have about bad11 on this page.
bad11 is a secure, fast and trusted online gaming platform for players in Bangladesh. Below we have organised the most frequently asked questions about our platform into five sections. Every answer is written in plain English so you can find information quickly. If you cannot find your question here, contact our 24/7 live chat support.
Section 01
Account and Registration
Questions about creating and managing your account
To open an account at bad11 you will need an active mobile number and a valid email address. You can create an account in just a few minutes by filling in your name, date of birth and password on the registration form. Please note that only those aged 21 and above are allowed to open an account on this platform.
Go to the bad11 Login page and log in with your registered mobile number or email and password. If you forget your password, you can use the "Forgot password?" option to receive a reset link in your email. For security, do not share your password with anyone you know.
No, according to bad11's rules only one account is allowed per mobile number or email address. Creating multiple accounts may result in bonus cancellation and account suspension. This rule is strictly enforced to maintain a fair and balanced gaming environment.
bad11 may request identity verification at any time to ensure secure transactions and account protection. National ID information may be requested if a withdrawal amount is large or unusual activity is detected. The support team will assist you through this process directly via live chat.
After logging in, go to the "Account Settings" section where you can update your password, email and contact details. For any issues, contact bad11's 24/7 live chat support — assistance in Bengali is always available.
Section 02
Deposits and Withdrawals
Questions about bKash, Nagad, Rocket and bank transfer
bad11 currently supports bKash, Nagad, Rocket and bank transfer — four deposit methods. The minimum deposit amount is ৳500 for all methods. When depositing via mobile banking, the balance is usually added to your account within a few minutes.
Money deposited via bKash usually appears in your bad11 account instantly. If there is a delay for any reason, please wait a few minutes. If the problem persists, contact our live chat with your transaction ID and it will be resolved quickly.
The minimum withdrawal amount from bad11 is ৳500. After the request is approved, money usually arrives in your bKash, Nagad or Rocket account within 5 to 30 minutes. Bank transfers may take a little longer.
bad11 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — these are determined entirely by that provider's policies. Check the relevant service's app or website for the latest charge information.
To deposit via Nagad, log in to your bad11 account and select the "Deposit" option, then choose Nagad. Send money to the number indicated and enter the transaction ID correctly. The minimum deposit is ৳500. The entire process is completed within a few minutes.
If a withdrawal request is still pending, you can ask to cancel it via live chat. However, once the request is being processed it may not be possible to cancel. bad11's support team is always ready to help you make a quick decision.
Section 03
Games and How to Play
Questions about cricket betting, slots, live casino and mobile
During the BPL season, log in to bad11 and go to the cricket section. There you will see a list of active matches and various markets (match winner, toss, run total, etc.). Choose your preferred market and set your stake. Bets can be changed until the match starts.
Yes, all games in the bad11 slots section are mobile-optimised. You can play on the browser of any Android or iOS smartphone without downloading an extra app. Hundreds of games including Fortune Tiger, Gates of Olympus and Sweet Bonanza run smoothly. Make sure you have a stable internet connection for the best experience.
RTP is a game's long-term theoretical payout rate — a statistical indication of what percentage of total bets a game returns to players over a long period. A higher RTP is relatively more favourable for players in the long run. However, each round is independent and random, so results can vary in the short term.
bad11's live casino section offers tables from several leading providers including Evolution Gaming and Ezugi. Some tables have Bengali-speaking dealers. Using the game interface and chat feature, you can enjoy live roulette, baccarat or Teen Patti in your preferred environment.
All slots and live games at bad11 are powered by internationally recognised software providers such as PG Soft, Pragmatic Play, JILI and Spribe. These providers use a Random Number Generator (RNG), which keeps the outcome of every round completely random and unbiased. bad11 is committed to ensuring fair play.
Yes, during the T20 World Cup, IPL and major international tournaments, detailed betting markets are opened in the bad11 cricket section. Markets are available for match winner, over runs, top wicket-taker, man of the match and more. Special markets are also available for Bangladesh Tigers matches.
Section 04
Bonuses and Promotions
Questions about Welcome Bonus, VIP Cashback & Offers
When you open a new account and deposit ৳500 or more for the first time, bad11's 200% Welcome Bonus is added automatically. You can receive a maximum bonus of up to ৳15,000. To use the bonus, you must complete a wagering requirement of 25 times the original deposit amount.
A wagering requirement is the condition on how much you need to stake before you can withdraw a bonus. For example: if you deposit ৳1,000 you receive ৳2,000 in bonus, totalling ৳3,000. To fulfil the 25x wagering, you must spend ৳3,000 × 25 = ৳75,000 in bets. After that you can withdraw your winnings.
Yes, bad11's VIP program has four tiers, each offering weekly cashback: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, Platinum — up to 1.0% weekly cashback. You can move up to a higher tier by playing regularly.
Generally, bad11 bonuses can be used across all categories — cricket betting, live casino, and slots. However, certain promotions may apply only to specific game categories. For detailed terms, visit the Terms & Conditions page or ask via live chat.
bad11 launches special promotional offers during Eid, Pohela Boishakh and major cricket tournaments. These offers may include reload bonuses, free spins or extra cashback. Log in to the bad11 platform and check the promotions section, or contact support, to see the latest offers.
Section 05
Security & Responsible Gaming
Questions about SSL security, 21+, self-exclusion & support
bad11 uses the highest standard of SSL encryption technology to keep all your personal and financial information secure. Login details, payment data, and gaming history are fully confidential. You can find more information on our Privacy Policy page.
Online gaming is an activity for adults. Developing a gambling habit at an immature age can cause mental and financial harm. bad11 therefore strictly ensures that only those aged 21 years or older may use the platform. Accounts belonging to minors are closed immediately.
bad11 places the highest importance on responsible gaming. You have the option to set deposit limits, take a gaming break, or temporarily deactivate your account. Visit the Responsible Gaming page for more details. Let us know via live chat if you need assistance.
If you feel you need a gaming break, contact bad11's live chat directly. The support team will activate self-exclusion on your account for a specified period. During this time it will not be possible to log in to or deposit into the account — this is entirely for your protection.
bad11's support team provides assistance in Bengali 7 days a week, 24 hours a day. You can contact us directly through live chat — it's the fastest method. You can also reach us by email: [email protected]. There is no phone or WhatsApp number.
If you notice any unusual logins or transactions in your account, change your password immediately and notify bad11 support. Contacting live chat will prompt the team to take swift steps to secure your account. Always avoid clicking on suspicious links to protect your security.
Still have questions? Contact support
bad11's 24/7 live chat support is always ready to answer any of your questions in Bengali. Open live chat or send us an email.
Email: [email protected] | Support: 7 days a week, 24 hours a day