bad11 Terms and Conditions

1. General Provisions and Acceptance

bad11 is an online gaming platform for users in Bangladesh, offering cricket betting, live casino, slot games, and various other entertainment services. These terms and conditions ("Terms") govern the legal relationship between the bad11 platform ("Platform") and its users ("Members" or "you").

By visiting the bad11 website, registering an account, or using any of our services, you confirm that you have fully read, understood, and agreed to these terms. If you do not agree with any part of these terms, please refrain from using the platform.

1.1 Applicability of the Terms

These terms apply to all bad11 services, including:

• Cricket and sports betting services
• Live casino games (live baccarat, live roulette, etc.)
• Slot games and virtual gaming
• Fishing games and other specialty games
• Promotional bonuses and rewards programs
• VIP membership benefits

1.2 Relationship with Other Policies

Alongside these terms, bad11's Privacy Policy, Responsible Gaming Policy, and the terms and conditions of any specific game or promotion also apply. In the event of a conflict, specific terms will take precedence over general terms.

2. Account Registration

Creating a personal account is required to enjoy the full range of services on the bad11 platform. Providing accurate and truthful information is mandatory to complete the registration process.

2.1 Registration Process

When creating an account, you will need to provide the following information:

• Full legal name (as per national identity card)
• Valid mobile number (Bangladeshi)
• Date of birth (for age verification)
• Details of your preferred payment method

2.2 One Account Policy

Each individual may only hold one single account. Operating multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. Violating this restriction may result in the permanent closure of all associated accounts and forfeiture of deposited funds.

2.3 Accuracy and Updating of Information

It is your responsibility to keep your account information accurate and up to date at all times. If you need to change any information, please contact the bad11 support team. Providing false or incomplete information gives bad11 the right to suspend your account.

2.4 Account Security

Keep your account login credentials (username and password) completely confidential. Sharing this information with any third party is prohibited. You are solely responsible for all activities carried out from your account.

3. Age Limit and Eligibility

Participation on the bad11 platform is strictly for adults only. Only individuals aged 21 or above may open an account and play games on this platform.

3.1 Age Verification

bad11 may request proof of identity for age verification at any time. If verification documents are not submitted within the specified time, the account may be kept suspended. If a minor's account is discovered, it will be closed immediately and all deposits will be returned.

3.2 Geographic Eligibility

bad11 primarily provides services to residents of Bangladesh. Residents of areas where online gaming is legally prohibited may not use this platform.

4. Deposits and Withdrawals

The following rules must be followed for depositing and withdrawing funds on the bad11 platform.

4.1 Accepted Payment Methods

bad11 currently supports the following payment methods:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Bank Transfer — Directly from a bank

4.2 Deposit Limits

The minimum deposit amount for each payment method is ৳500 (five hundred taka). The maximum deposit amount depends on the account tier and verification status.

4.3 Withdrawal Limits and Timeframe

The minimum withdrawal amount is ৳500 (five hundred taka). Withdrawal requests are generally processed within 5–30 minutes. bad11 reserves the right to verify identity and payment information before processing a withdrawal request.

4.4 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit.
• To withdraw bonus funds, the wagering requirements must be met.
• Additional verification procedures may be followed for suspicious transactions.
• Some withdrawal requests may require additional information to comply with anti-money laundering (AML) policies.

5. Bonuses and Promotional Offers

bad11 offers various bonuses and promotional offers that are subject to specific terms.

5.1 Welcome Bonus

New members are eligible to receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus.

5.2 Wagering Requirements

To withdraw the welcome bonus, the bonus amount must be wagered 25 times (25x). For example, to withdraw a ৳1,000 bonus, a total of ৳25,000 in bets must be placed.

5.3 Bonus Terms

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• Each bonus offer has a set expiry period — expired bonuses will be cancelled automatically.
• Misuse of the bonus program (such as using multiple accounts or arbitrage betting) may result in bonus cancellation.
• bad11 reserves the right to make changes to the bonus program at any time.

5.4 VIP Cashback

VIP members receive a weekly cashback benefit, determined according to their membership tier:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.8%
• Platinum: Weekly cashback up to 1.0%

The decision of the bad11 support team regarding cashback amounts and eligibility will be considered final.

6. Betting and Gaming Rules

All gaming activities on the bad11 platform are conducted fairly and transparently. The following rules apply to all members.

6.1 Fair Play Policy

bad11 ensures that the outcomes of all games are impartial and determined without any manipulation. If an incorrect result is displayed due to a technical error, bad11 reserves the right to apply the correct result.

6.2 Betting Restrictions

• The amount wagered must remain within the available account balance.
• Once confirmed, a bet cannot be changed or cancelled.
• Taking unfair advantage of system technical errors is prohibited.
• For sports betting, in-play bets placed after an event has started follow specific rules.

6.3 Dispute Resolution

If a dispute arises regarding gaming results or payments, please submit a complaint through the support team. The time limit for raising a complaint is within 72 hours of the relevant event. bad11's decision will be considered final.

7. Prohibited Activities

The following activities are strictly prohibited on the bad11 platform and may result in account closure as well as legal action:

• Creating or operating multiple accounts
• Operating an account on behalf of or in the name of another person
• Money laundering or suspicious financial activity
• Attempting to hack, crack, or gain unauthorized access to the platform's software
• Playing games with the help of bots, scripts, or artificial intelligence
• Misusing or manipulating the bonus system
• Threatening or harassing other members
• Providing false identity or documents
• Gaining unfair advantage through collusion or match-fixing

8. Privacy and Security

bad11 gives the highest priority to protecting users' personal information. Our detailed privacy policy can be found here.

8.1 Data Collection and Use

Personal information provided at registration is used solely for the purpose of delivering services, verifying identity, and meeting legal obligations. Information is not sold to any third party.

8.2 SSL Security

All transactions on the bad11 platform are secured through advanced SSL (Secure Sockets Layer) encryption technology. Your financial information is completely safe.

9. Account Closure & Suspension

bad11 may suspend or close an account in the following circumstances:

• In case of violation of these terms and conditions
• If identity verification is not completed
• If money laundering or fraud is suspected
• If the account is found to belong to a minor
• If the account remains inactive for an extended period

9.1 Voluntary Account Closure

If you wish to close your account yourself, please contact the support team. Before closing, withdraw all withdrawable balance. A temporary break option is also available as part of responsible gaming — visit the Responsible Gaming page for more details.

10. Limitation of Liability

bad11's liability for direct or indirect losses arising from use of the bad11 platform is limited. bad11 is not responsible for the following:

• If gaming is interrupted due to loss of internet connection
• Delayed transactions due to technical errors by third parties
• Losses caused by the user's own mistakes (e.g., placing a bet for the wrong amount)
• Force majeure events (natural disasters, government orders, etc.)

bad11 always strives to ensure continuity of service, however the service may need to be temporarily suspended during technical maintenance.

11. Changes & Amendments

bad11 reserves the right to change or amend these terms and conditions at any time. Notice of changes will be published on the platform. Continued use of the platform after changes are made will be considered acceptance of the new terms and conditions.

Members are advised to review these terms and conditions regularly. For important changes, a notification may be sent to the registered mobile number.

12. Contact & Support

If you have any questions or concerns about these terms and conditions or any service of bad11, please contact our support team:

• Live Chat: 7 days a week, 24 hours — support available in Bengali
• Email: [email protected]

We are committed to answering your questions as quickly as possible. Visit our FAQ page for more information.